At Myplantpotter, we strive to provide you with high-quality plants and exceptional customer service. We understand that sometimes issues may arise with your order, and we want to ensure your satisfaction. Please read our refund policy carefully to understand the terms and conditions regarding refunds.

1. Eligibility for Refunds:

• Damaged Plants: If your plants arrive damaged during shipping, please notify us within 24 hours of receiving your order. We may request clear photos of the damaged plants and packaging to assist with the refund process.
• Incorrect Plant Delivery: If you receive the wrong plant(s), kindly inform us within 48 hours of delivery.
• Poor Plant Condition: In case the plants arrive in poor condition due to factors beyond your control, such as wilting or severe damage, please contact us within 24 hours.

2. Notification and Timeframe:

• To initiate the refund process, please notify us promptly by contacting our customer service team at [contact email/phone]. Include your order number and a detailed description of the issue.
• It is important to notify us within the specified timeframes mentioned above to be eligible for a refund.

3. Refund Options:

Depending on the circumstances, we offer the following refund options:

     a) Full Refund: We may issue a full refund of the purchase price to your original payment method.

     b) Replacement Plant(s): If available, we can arrange to send a replacement plant(s) at no additional cost.

     c) Store Credit: Instead of a refund, we can provide you with a store credit that can be used for future purchases on our website.

4. Return or Disposal of Plants:

• In certain cases, we may request the return of the damaged or incorrect plant(s). We will provide instructions on how to proceed, including any prepaid return labels, if applicable.
• For damaged plants, if we do not require their return, we may request that you dispose of them responsibly.

5. Shipping Costs:

• If you are eligible for a refund or replacement due to damaged or incorrect plants, we will cover the return shipping costs.
• In cases where a refund or replacement is not warranted, the customer may be responsible for any shipping expenses associated with returning the plants.

6. Exceptions or Limitations:

• Our refund policy does not cover issues resulting from neglect, mishandling, or failure to follow care instructions provided with the plants.
• Refunds may not be available for items marked as non-refundable or clearance items, unless they arrive damaged or incorrect.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy at the time of your purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Myplantpotter is committed to ensuring your satisfaction and providing a positive shopping experience. Thank you for choosing us for your plant needs!

Date of Last Update:17/7/2023