At Myplantpotter, we want to ensure a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand the terms and conditions related to the shipment of plants.

1. Shipping Methods and Timeframes:

  • We offer various shipping methods, including standard shipping and expedited shipping. The available options and associated timeframes will be displayed during the checkout process.
  • The estimated delivery times provided are based on typical transit times and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier disruptions.

2. Shipping Locations:

We currently ship to Peninsular Malaysia or as indicated during the checkout process.

3. Order Processing and Shipment:

  • We strive to process and ship orders as quickly as possible. Orders are typically processed within 24 hours, excluding weekends and holidays.
  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package.

4. Packaging and Plant Protection:

  • To ensure the safe delivery of your plants, we take great care in packaging them securely. We use industry-standard practices and materials to protect the plants during transit.
  • Fragile plants may require additional protective measures, such as cushioning or extra insulation, to prevent damage.

5. Shipping Costs:

  • Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method selected. The applicable shipping charges will be displayed during the checkout process.
  • Some orders may be eligible for free shipping, depending on specific promotions or order value thresholds. Please refer to our website or promotional materials for further details.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. Please double-check the shipping address to ensure its accuracy.
  • We are not liable for delays or issues arising from incorrect or incomplete address information provided by the customer.

7. Shipment Issues and Claims:

If you encounter any issues with the delivery of your order, such as non-delivery, damaged packages, or missing items, please contact our customer service team promptly. We will work with you to resolve the situation and initiate any necessary claims with the shipping carrier.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing the policy at the time of your purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Myplantpotter. We appreciate your business!

Date of Last Update:17/7/2023

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